Last Updated: 27-05-2023
Thank you for choosing Shineeks.com as your source for books. We want you to be completely satisfied with your purchase. In the event that you need to return a product, we have outlined our return policy below.
Please read this Return Policy carefully to understand our guidelines and procedures for returning items. By making a purchase on Shineeks.com, you agree to comply with the terms and conditions outlined in this policy.
Eligibility for Returns
We accept returns for the following reasons:
Damaged or Defective Products: If you receive a book that is damaged during shipping or has a manufacturing defect, please contact us within +1 725 245 1135 days of receiving the product. We will gladly arrange for a replacement or refund, depending on your preference.
Incorrect or Missing Items: If you receive an incorrect book or if there are missing items in your order, please notify us within [number of days] days of receiving the shipment. We will rectify the situation by sending you the correct item or arranging for the missing items to be shipped to you.
Return Process
To initiate a return, please follow these steps:
Contact our customer support team at info@shineeks.com or +1 725 245 1135 to notify us about the return and provide the necessary details, including your order number and the reason for the return. Our team will guide you through the return process.
For damaged or defective items, we may request supporting evidence such as photographs to assess the issue. Please provide any requested information to facilitate the return.
Once your return is approved, we will provide you with a return authorization number and detailed instructions on how to return the product. Please make sure to package the book securely to prevent any further damage during transit.
Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund or send a replacement, as per your preference.
Refunds
For eligible returns, we offer the following refund options:
Damaged or Defective Products: If you choose a refund, we will issue a full refund, including the original shipping cost, to your original payment method.
Incorrect or Missing Items: In such cases, we will either send you the correct item or ship the missing items to you at no additional cost.
Change of Mind: If you choose a refund for a non-damaged and non-defective item, we will issue a refund for the product’s purchase price only. The original shipping cost and return shipping costs will not be refunded.
Please note that it may take [number of days] days for the refund to be processed and appear in your account, depending on your payment provider.
Exclusions
The following items are not eligible for returns:
E-books and digital products: Due to the nature of digital content, we do not accept returns or offer refunds for e-books and other digital products.
Used or Opened Books: We do not accept returns for books that have been opened, used, or are not in their original condition.
Contact Us
If you have any questions, concerns, or require assistance with a return, please contact our customer support team at info@shineeks.com or +1 725 245 1135. We are here to help and will address your queries in a prompt and satisfactory manner.
Thank you for choosing Shineeks.com for your book purchases. We appreciate your trust and strive to provide you with excellent customer service.